Privacy Policy

Splendour Charters ("we," "us," "our") is committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website [splendourcharters.com], interact with us, or book our services.

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1. Information We Collect

We collect various types of information in order to provide and improve our services, including:

1.1 Personal Information

When you make an enquiry or booking, we may collect the following personal information:

• Full name

• Email address

• Phone number

• Address (if required for billing purposes)

• Payment details (processed securely via third-party payment providers)

• Passport information (if required for travel documentation)

• Emergency contact details

1.2 Non-Personal Information

We may also collect non-personal data to improve our website and services, including:

• Browser type and version

• IP address

• Device type

• Website usage data (via cookies and tracking technologies)

• Demographic data

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2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and manage bookings and payments

• To communicate with you regarding your voyage or inquiries

• To provide customer support and respond to your requests

• To improve our website, services, and marketing strategies

• To comply with legal and regulatory requirements

• To personalise your experience on our website

• To send marketing and promotional materials (only if you opt-in)

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3. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with the following third parties for necessary operational purposes:

• Service Providers: Payment processors, IT service providers, and analytics platforms

• Legal Authorities: If required to comply with applicable laws or enforce legal rights

• Third-Party Partners: Only for processing bookings and providing requested services (e.g. tour operators, transport providers)

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4. Data Protection & Security

We implement a variety of security measures to maintain the safety of your personal information, including:

• Secure servers and encrypted connections (SSL)

• Restricted access to personal data

• Regular website security updates

• Payment processing through trusted third-party platforms

However, please note that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

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5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect website usage data.

Types of cookies we use:

• Essential Cookies: Necessary for site functionality (e.g. booking process)

• Analytics Cookies: To analyse website traffic and usage patterns

• Marketing Cookies: To personalise ads and promotions

You can manage cookie preferences through your browser settings.

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6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

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7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you

• Right to Correction: Request correction of any inaccurate or incomplete data

• Right to Deletion: Request the deletion of your personal data under certain conditions

• Right to Restrict Processing: Limit how we use your data

• Right to Data Portability: Request transfer of your data to another service provider

• Right to Withdraw Consent: Opt-out of marketing communications at any time

To exercise any of these rights, please contact us at hello@splendourcharters.com

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8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

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9. International Data Transfers

If you are located outside of Indonesia, please be aware that your data may be transferred and processed in Indonesia or other countries with different data protection laws. By using our services, you consent to this transfer.

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10. Children's Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal data from minors. If we become aware that a minor has provided personal data, we will take steps to delete such information.

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11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. We will notify you of any significant changes by posting the updated policy on our website.

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12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Splendour Charters
Jl. Tukad Punggawa Serangan, Denpasar Sel, Kota Denpasar Bali, 80229 Indonesia
Phone: +62 896 6863 6280 (WhatsApp Only)
Email: hello@splendourcharters.com